Frequently Asked Questions

Our contemporary Swiss timepiece has been designed to support active, independent people who want a simple watch that provides the reassurance of speaking to someone in an emergency. Easy to see the time: press the display button for a clear analogue or digital watch face format. Showerproof: IP67 rated so you can wear the watch in the shower. Extended battery: Average 6 days between recharges. Easy strap replacement: made easy with the quick release pins & standard 20mm lug

When you buy a Companion Watch, you will be introduced to your dedicated Companion Advisor. Your advisor will make contact with you and setup the watch and its settings for you. They will also be on hand if you need to change your contact or alert settings. Emergency contact settings When the SOS button is pressed, the watch will attempt to connect you with up to 8 support contacts, via telephone call. Furthermore, the support contacts are sent an SMS message with a link to t

The Companion SOS Watch comes with a high quality silicone strap for maximum durability and hypoallergenic properties. Along with a silver stainless steal buckle, they provide superior resistance to water, odour and sweat. Size This silicone strap fits a wide range of wrist sizes, from 95cm to 195mm in diameter. Alternative Straps The silicone strap can be easily replaced with an alternative compatible strap that will fit almost all wrist sizes. Click here to see our range of

With each Companion SOS Watch order, your purchase includes the following: SOS watch Ready to use out of the box: Your Companion Advisor will ensure the watch is personalised and setup so it arrives ready to go. Roaming UK and Europe mobile network sim Silicone buckle strap Adjustable: fit wrists between 95 and 195mm in circumference. Standard 20 mm lug width: with easy quick lease clips for east strap replacements. Watch charging dock The watch and charger cradle simply clic

Designed to last for many years: As part of your subscription plan, if in the unlikely event the Companion SOS Watch or its charger develop a fault we will replace it free of charge. For purchases made in the UK your consumer rights are covered by the Sale of Goods Act 1979. in UK care and technology. Shipping and Returns: See Shipping and Returns

The Companion SOS Watch has achieved a fine balance between cost and innovative features that meets the need of our active elderly customers and their support network. One off Watch purchase A new Companion SOS watch is included with each watch order. Monthly subscription service Companion watches come with a 30 day free subscription. After 30 days your Monthly subscription will begin. Subscription includes: Roaming mobile network connected sim for UK & most of Europe* Your o

With a Companion SOS Watch, its just simple, easy and safe to travel in the UK, Channel Islands or Europe. No need for flight mode The Companion SOS watch is always ready for safe air travel. The watch wearer does not have to put the watch in flight mode when preparing for a flight or during air travel. Changing the clock to the local time zone On arrival at your destination (or when you return home from your travels) the watch time will need to be changed to the local time.