top of page

Frequently Asked Questions

Costs

Updated: 4 hours ago

The Companion SOS Watch has achieved a fine balance between cost and innovative features that meets the need of our active elderly customers and their support network.


One off Watch purchase

A new Companion SOS watch is included with each watch order.


Monthly subscription service

Companion watches come with a 30 day free subscription.

After 30 days your Monthly subscription will begin.


Subscription includes:

  • Roaming mobile network connected sim for UK & most of Europe*

  • Your own dedicated Companion Advisor will help you every step of the way, including a 1-2-1 Getting Started call and unlimited on-going support.

  • Up to 8 support contacts are included in the triaged SOS telephone call.

  • Unlimited watch alerts and emergency SOS telephone calls

  • Free like for like replacements in the event of faulty watch or charger

  • Free, automatic updates to security and feature upgrades


 Subscription changes:

Simply contact your Companion Advisor if you wish to change your payment method or if you wish to cancel the service and subscription.



 
 
SOS Watch 5 no shadow.png
bottom of page