Customer recommended
Filter our customer feedback by selecting a topic.
A great product
It gave us peace of mind to support Jim, who has dementia, to live independently at 93.

Wendy M
Derbyshire
10 October 2025
His & hers Companion watches...
Many thanks for your assurance of patient, readily available assistance when needed to ensure our 2 personal alarm Companion Watches function as required in our situation.

Jane W
Cumbria
15 September 2025
Your help is always so prompt, even at weekends
Thanks for the getting started help, especially your prompt communications with me.

Christine T
Great London
20 August 2025
Got rid of a different watch from another company
I've now had my Companion Watch for a few months now and I like it very much. It works well for me and it looks good too! The other companies watch didn't have coverage on my holidays in Scotland, would regularly raise false alerts & didn't look nice.

Wendy B
Nottinghamshire
23 July 2025
A very nice looking watch indeed
Our Companion Watch is on dad's wrist & he is smiling - it looks very nice indeed.

F Grant
Highlands
6 June 2025
Useful and fashionable!
We bought a Companion Watch for my mum after scouring the internet for stroke alarm options that she would use and feel comfortable wearing. The watch is fashionable and discreet and provides a host of useful functions. It's simple to set up, monitor and the customer service has been excellent. Would highly recommend!
Julia Allen
7 February 2025
Companion Watch is fantastic
My Father loves wearing his watch. No one would know it's an alert device. It is easy to use and easy to setup. It offers peace of mind for everyone. My Dad knows by pushing the SOS button, help is just minutes away. My Dad lives on his own and my brothers & I have been very concerned about him falling with no one knowing. The watch is also a mobile phone, so we can call him to make sure he is OK. I have been recommending the watch to everyone!!
Alison
28 February 2024
We've had an excellent experience
We've had an excellent experience so far with Companion Technology. After purchase, we had 1 on 1 training via Zoom to get to grips with the features of the watch. Highly recommended to anyone who has a person the need to monitor for falls or who may get lost outside.
Mark W
14 August 2023
Peace of mind
I bought a companion watch for my aunt who has dementia and goes walking. It's reassuring to know that if she does get too confused to find her way back the watch will enable her to be found quickly.
I was looking for something that my aunt would happily wear and could detect where she was for her safety and this watch filled both those criteria, so I'd highly recommend, it's given me peace of mind.
Di
3 March 2022
I'm comforted by granddad's fall alert
I'm comforted by the fact that my family are alerted whenever my granddad falls. He can also raise an alarm if necessary, by pressing the SOS button on the watch. I would very much recommend this device to others, as it has definitely allowed the family to intervene rather than Granddad using 111 and 999.
Ben Chance
1 February 2022
I find it very reassuring
I find it very reassuring to know that my son is able to share the Companion data about my health, so even if I do not hear from him daily, I know that he is aware, and looking after me. Once I put the watch on I forget that I am wearing it.

Yvonne T
Hertfordshire
1 January 2022
Nothing but praises for the watch
I really thought it was an amazing product & it served its purpose for nan. Thanks for buying back the watch & I will absolutely be returning to Companion if we need this again in the future.

Lucy F
Lancashire
1 October 2025
My companion is much admired by my friends
My extensive market research paid off as I'm very pleased with my companion watch. I've even changed the strap, and it still looks smart.

David D
Northamptonshire
6 September 2025
Dad’s Companion Watch data helped the hospital medics
After being found unresponsive, we shared dad’s Companion Watch heart rate readings with the hospital medics, which strengthened their diagnosis of a cardiac episode

N. Lewis
Derbyshire
14 August 2025
I wouldn't be without my Companion now
I have dementia and live alone so not only is my Companion watch nice to look at but I wouldn't be without it now.

Linda H
North Yorkshire
16 July 2025
Great peace of mind
The Companion Watch has been a great reassurance for me and dad over the last few months. I tell all my older acquaintances about how fab it is!

L Steptoe
Lincolnshire
28 April 2025
A nice looking watch
A nice looking watch which works very efficiently. Great support by the team to enable the set up. The app works well and the watch battery life is excellent. The fact you can choose your own watch design, meant my Dad was able to feel part of the decision rather than having to wear something that he didn't like the look or feel of.
Hazel Spinlove
22 January 2025
Switched from a pendant
Switched from a pendant alarm to a companion watch which apart from giving more flexibility with contacts allows you to view your heart health record on a daily basis via the accompanying app. Should you accidently trigger the alarm you can quickly cancel by pressing the bezzel button on the watch rim.
Keith Perry
13 February 2024
recommend for peace of mind.
Dad has got a watch and only had a few weeks but already given us full peace of mind for falls etc. The custom service is brilliant. Just had our zoom lesson ,really helpfull and answered all our quesions. This is going to make a huge difference for all the family. Thank you so much.
Nina reynolds
14 March 2023
Heart rate peace of mind
I have been wearing my companion watch for several months now. The watch gives me peace of mind regarding my heart rate and the ability to monitor it after medication changes. It is comfortable to wear and is easy to read. I also find the portal really helpful.
L Potter
1 February 2022
Companion watch gives me peace of mind
Mum lives alone and is still really active. Her companion watch provides both of us with the reassurance that if something goes wrong she can press the SOS button on the side of the watch to alert me and we can have a conversation via the watch if needed.
Also like the capability where it alerts me she has left her property.
MISS N TURRELL
1 February 2022
So much nicer
So much nicer to have an analogue watch face than the now ubiquitous “Apple watch” digital type - used by most care watches these days.

Chris K
Norfolk
21 September 2025
Dementia friendly functionality is keeping father living at home longer
We believe the watch features have prevented dad from being sectioned, have helped reduce the need for social care intervention and has stopped us calling the emergency services when he would go missing.

Dianna L
Birmingham
27 August 2025
Thanks for all your help over the past 18 months
The watch and service has given us, as a family, confidence in knowing that mum was alright.

M Peat
Cumbria
6 August 2025
A pretty good watch and service
I've had my Companion Watch for a couple of months now and it all pretty good. I'm not tech savvy so my Companion Advisor helps me change any contacts and alerts.

J Eady
Hertfordshire
13 June 2025
A personalised service
The whole process of ordering and set-up, including the Zoom call, made the experience feel very personalised. You made everything so easy which is not the norm anymore.

Sue B
Norfolk
16 April 2025
Pleased we found Companion
We've been thinking about something like this for a while for mum who is in her 90s and still living independently. Knowing she was not keen on an 'elderly alarm' button or pendant we purchased this as it looks like a nice watch. The 30 day trial period really convinced us as we knew if she didn't like it we could return. By day 2 mum was proudly showing her new watch to everyone who visited!
Miss Ball
11 September 2024
The watch is great!
Mum loves wearing her Companion watch. The functions are useful; configurable alerts with a good app to support. The customer service is first class - Mark has been great, setting up training sessions, and responding to questions and queries.
Graeme Jeffs
28 November 2023
It is a comfort
It is a comfort to know that if anything happened friends and family will be alerted. It is an added bonus that people can be contacted even when I am out and about, not just in the home.
Jenny M
9 March 2022
Very useful health metrics data
Mum wears her companion watch day and night. She can show her GP heart rate activity from before, during and after a health condition episode. Sharing her health metrics data means the GP can see the impact of medication changes.
Amy F
1 February 2022
Easy delivery and set up
Dad's companion watch was delivered within 48 hours of ordering it. The watch was already setup with my address book contacts and after a 1 hour charge it was ready to use. Really pleased with the service and support so far

K Baker
1 February 2022



