Getting help in an emergency
Let us know how you would like the emergency calls to be handled
1
Family & Friends
If an emergency is raised by the Companion SOS watch, it will call round the pre-arranged support network of family and friends (up to 8). Once answered the support contact will speak to the wearer through the watch to arrange the appropriate emergency response.
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This family and friends emergency call round service is included in the subscription charge.
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(£0)
2
Call Monitoring Backup
If none of your support contacts (family and friends) answer the emergency call, then our call monitoring team will automatically receive and answer the call. The call handler will speak to the wearer and arrange the appropriate emergency response.
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This call centre backup service is an optional extra and is added to your subscription charge.
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+ £4.29 per month
3
Call Monitoring Only
If an emergency is raised by the Companion SOS watch, it will connect directly with our call monitoring team, who will speak to the wearer through the watch and arrange the appropriate emergency response.
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Our highly professional, UK based, call monitoring service is an optional extra and is added to your subscription charge.
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+ £5.91 per month
Award Winning
Call Monitoring Service
Getting quick and reliable help in an emergency
Speak with our friendly call response team
Our highly skilled team will quickly answer the watch SOS call and have a conversation through the watch.
Award-winning UK based
We will get you the right help at the right time
The Call Monitoring team will arrange the appropriate emergency service response.
TSA Accredited service
Keeping everyone informed
We will keep family and friends updated in an emergency, in accordance with the personalised support plan.
Personalised service