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Frequently Asked Questions

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Included in the box...

Companion watch:

  • Ready to use out of the box: Companion will personalise your watch before being dispatched.

  • Easy to see the time: Clear analog face with synchronised time.

  • Showerproof: IP67 rated so you can wear the watch in the shower.

  • Hard of hearing: Haptic feedback and a loud built in speaker and microphone.

  • Discrete digital display: Shows clear information only when required.

  • Built in mobile network sim: roaming sim with dedicated telephone number.


Watch strap:

  • Adjustable: fit wrists between 95 and 195mm in circumference.

  • Soft leather: Antibacterial with stainless steal buckle.

  • Standard 22 mm lug width: for strap replacement or upgrades.


Watch charging dock:

  • Fast charge: Watch simply slots into the dock for 100% charge in 2 hours.

  • Power cable and UK power plug: included.

  • Home zone beacon: The charging dock lets the watch know its within a home zone area.

Getting started user guide

Companion service subscription (3 months free)

Companion service includes:

  • Watch voice and data: network communication via the built in mobile sim.

  • Companion app and web portal: up to 8 support network contacts have access to these service features including emergency GPS tracking.

  • Alerts and alarms: delivered to up to 8 support contacts via the mobile app, telephone calls and/or emails.

  • Watch and wearer well being analytics: available on the mobile app or web portal.

  • Service configuration features: including watch and contact management.

  • Access to Companion technology help and support.


Companion service cost:

  • 3 months free: when you buy a Companion watch.

  • Thereafter, only 83p per day: up to 8 people in the watch wearers support network get the reassurance of all the Companion watch and service features.

  • A monthly direct debit: for £25 will be setup at the end of the 3 month free subscription.

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