Frequently Asked Questions

Companion watch:

• Ready to use out of the box: Companion will personalise your watch before being dispatched.

• Easy to see the time: Clear analog face with synchronised time.

• Showerproof: IP67 rated so you can wear the watch in the shower.

• Hard of hearing: Haptic feedback and a loud built in speaker and microphone.

• Discrete digital display: Shows clear information only when required.

• Built in mobile network sim: roaming sim with dedicated telephone number.

 

Watch strap:

• Adjustable: fit wrists between 95 and 195mm in circumference.

• Soft leather: Antibacterial with stainless steal buckle.

• Standard 22 mm lug width: for strap replacement or upgrades.

 

Watch charging dock:

• Fast charge: Watch simply slots into the dock for 100% charge in 2 hours.

• Power cable and UK power plug: included.

• Home zone beacon: The charging dock lets the watch know its within a home zone area.

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Getting started user guide

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Companion service subscription (3 months free)

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Companion service includes:

• Watch voice and data: network communication via the built in mobile sim.

• Companion app and web portal: up to 8 support network contacts have access to these service features including emergency GPS tracking.

• Alerts and alarms: delivered to up to 8 support contacts via the mobile app, telephone calls and/or emails.

• Watch and wearer well being analytics: available on the mobile app or web portal.

• Service configuration features: including watch and contact management.

• Access to Companion technology help and support.

 

Companion service cost:

• 3 months free: when you buy a Companion watch.

• Thereafter, only 83p per day: up to 8 people in the watch wearers support network get the reassurance of all the Companion watch and service features.

• A monthly direct debit: for £25 will be setup at the end of the 3 month free subscription.